Term
Billing period and renewal
Each order states whether the service is monthly, annual or fixed-term, its start date and next billing date. Automatic renewal applies only where clearly displayed before purchase and expressly accepted.
A price or material term change is notified before the next renewal so the customer can decline renewal where entitled.
Cancellation
How to request cancellation
Cancellation is requested in writing from an authorised email to sales@fastvps.gr, identifying the service and requested date. FastVPS confirms receipt and the effective expiry date.
Cancellation prevents future renewal; it does not automatically reverse charges for a period already started or service already supplied unless a withdrawal right, non-conformity or specific agreed term applies.
Consumers
14-day withdrawal
A consumer entering an eligible distance contract generally has 14 days to withdraw without giving a reason. A clear statement may be sent to sales@fastvps.gr.
If the consumer expressly requested immediate performance, a proportionate charge may apply for service supplied before withdrawal. Loss of the right applies only where legal conditions are met. Rights for non-conforming service remain unaffected.
Refunds
When and how amounts are returned
- Approved refund: normally returned to the original payment method within the legal or disclosed time.
- Service supplied: a proportionate amount may be deducted where lawful and immediate performance was requested.
- Third-party costs: domains, licences or special purchases are refundable only to the extent actually recoverable and disclosed before purchase.
- SLA credits: are service credits under the SLA, not automatically a cash refund.
- Duplicate or incorrect charge: investigated promptly after transaction evidence is provided.
Expiry
Suspension and data after expiry
The final order states any grace period, export option and permanent deletion timing. Without a specific term, customers must not rely on data retention after expiry and must complete export or migration in time.
A service may be suspended at expiry or for overdue payment. Permanent deletion occurs only after the agreed lifecycle and legal duties are applied. Backups may expire on a different schedule and are not an active customer archive.
Disputes
Chargebacks and disputes
Before a chargeback, customers are asked to contact FastVPS so error, fraud or non-conformity can be investigated. An unauthorised transaction should also be reported immediately to the payment provider.
A chargeback does not by itself extinguish a lawful debt. Service may be restricted during investigation only where necessary and proportionate.