Privacy Policy.

Identity

Data controller

Data

What we collect

When you use the contact form, we receive your name, email, optional phone number, selected service and message. The form uses a temporary session for its security challenge and keeps a pseudonymised identifier of the IP address for ten minutes to limit abuse.

The web server may record technical request details such as time, IP, URL, browser and response code for security and diagnostics. With your consent, Google Analytics 4 collects page views, approximate geographic region, device and browser details, referral source and basic interaction events.

We do not send Google your name, email, phone number or form contents. Do not place passwords, financial information, special-category data or third-party data in the message.

Use

Purposes and legal bases

• Responding and preparing an engagement: handling your request and taking pre-contractual steps at your request.
• Providing and supporting services: managing a proposal, hosting, VPS, server, email or technical-support service under a contract.
• Analytics measurement: improving the website through Google Analytics 4 solely on the basis of consent, which you may withdraw at any time.
• Security and abuse prevention: rate limiting, a honeypot, session challenge and technical logs based on our legitimate interest in secure operation.
• Legal duties and claims: where required by law or necessary to establish, exercise or defend legal claims.

The form does not subscribe you to marketing, and we do not use its data for automated decision-making or profiling.

Access

Recipients and transfers

Access is limited to authorised Support.Land/FastVPS team members and the necessary infrastructure, email and technical-support providers, according to their role. We do not sell your data.

When you consent to Analytics, measurement data is transferred to Google Ireland Limited and associated Google companies. Transfers outside the EEA may take place under the mechanisms described by Google. See Google's international transfer information ↗.

Retention

How long we keep it

The temporary anti-abuse file keeps only pseudonymised attempts from the previous ten minutes. The security challenge expires after no more than 30 minutes. Request emails and information that becomes part of a proposal, contract or support activity are retained for as long as required for the communication, engagement, legal duties and protection of claims.

The cookie choice is kept for 180 days. Google Analytics cookies are configured for up to 13 months. Event and aggregated-report retention follows the GA4 property settings and Google's terms.

Control

Your rights

You may request access, correction, erasure, restriction, portability where applicable, or object to processing based on legitimate interests. Contact info@support.land. Reasonable identity verification may be required.

You also have the right to lodge a complaint with the Hellenic Data Protection Authority ↗. This notice follows the information framework in GDPR Article 13 ↗.

Protection

Security measures

We use request throttling, an anti-spam challenge, encrypted transport, restricted access and technical monitoring. No measure eliminates every risk; incidents are handled under the applicable obligations.

This policy may change when the service, providers or legal framework changes. The current version date appears at the top.