The answers you need.

Under My details, enter your full name, mobile number and communication language. Under Billing details, save at least one complete business profile because new FastVPS orders are available exclusively with an invoice. Your sign-in email remains the primary account identifier and must be verified before critical actions.

The EL/EN switch at the top right changes the current page immediately. Your permanent communication language is saved under My details and is used for supported email and SMS messages. Only Greek and English are supported.

Activated services appear under Service subscriptions. New, paid, failed or review-pending orders appear in Order history together with their current status and any available billing documents.

UP is shown only from a fresh measurement of the actual service. DOWN means the latest health check failed. Unconfigured or Unknown means there is not enough reliable telemetry and must not be interpreted as either an outage or healthy availability.

Use an authenticator app that supports TOTP. Start setup with your current password, add the manual key to the app and verify the first six-digit code. Protection is enabled only after successful confirmation.

Store them securely as soon as they are generated because they are not shown again. Each code can be used once. Generating a new set invalidates the previous one and requires your current password and a second factor.

Your new password must contain at least 8 characters. All devices are signed out after a password change. On the same page you can review active sessions and sign-in history, revoke one session or sign out every device.

Open the relevant subscription and Management access. Passwords are masked with bullets initially and are revealed only after selecting Show. You can also copy or change only the hosting or mail password; usernames remain fixed. A new password must contain 12–128 characters with a lowercase letter, uppercase letter, number and symbol.

Critical account notifications are sent to the verified sign-in email. SMS requires a valid international-format number, explicit consent and verification with a six-digit OTP. You can then choose service and security alerts. Supported SMS messages follow the account communication language.

Yes. Each business billing profile has a friendly name so you can easily select the company to invoice. You can set a default profile and choose another saved profile for a new service, credit purchase or domain. For a Greek VAT number, available registry details are filled through AADE and are saved only after you review them.

For Greece, enter a valid VAT number and use the AADE lookup. Available registry data fills the form, but you must review it before saving. For intra-EU B2B VAT IDs, the final tax treatment is validated live through VIES before a payment is created.

The net price is calculated from the selected plan and its actual configuration. Annual prepayment shows the package price, monthly equivalent and billing-cycle discount separately. Any account, product or subscription discount is applied automatically and shown before the final amount. VAT is calculated at checkout according to country and VAT ID validation.

From Credit management, choose an amount, a saved billing profile, and card or unified bank transfer. Card credit is posted after the transaction is verified. For Eurobank, Alpha Bank or Piraeus Bank, use the unique payment reference; credit is posted after the transfer is matched. A top-up is multi-purpose credit: VAT is not charged on the top-up and is calculated when Credits are used for a specific service.

At the final step of an eligible order, select Credits. The available balance must cover the full final amount, including VAT applicable to that service. Reservation and debit are performed atomically by the server so the same credit cannot be used twice. If the balance is insufficient, buy credits first or choose card or bank transfer.

No. New FastVPS orders are available exclusively with a business or professional invoice. A complete billing profile and a valid tax identifier where required must be provided before payment. Final tax treatment is confirmed by the server before the payment is created.

No. Card details are entered only in the secure payment environment. FastVPS does not store full card numbers or CVV codes. An order is marked paid only after the transaction has been verified.

Order history shows the date, service, charge, payment method and current status. If a card payment was not completed, select Awaiting payment to resume the card checkout securely. For a bank-transfer order, the page shows Awaiting bank transfer, the unique payment reference and the available bank accounts when you hover over the status. Selecting Awaiting bank transfer lets you switch the pending payment to card. Once a billing document is issued, its PDF is linked to the relevant order. Credit notes or receipts appear in the same place when available.

Choose VPS, Web Hosting, Reseller Hosting, Managed Mail or Dedicated Rack. The matching configuration opens below the service with the actual plans, resources and available options. VPS is one unified service with fully editable Basic and Managed presets. Pricing updates from CPU, RAM, storage, traffic, hosting accounts, management, backups, SLA, or mailbox count and size. At the final stage, review the configuration and billing details and complete no more than two consolidated acknowledgements.

Orbit, Studio, Scale and Atlas provide defined total storage, monthly traffic and a number of independent hosting accounts. They include hosted domains without a numeric limit subject to fair use, private nameservers, SSL, DNS, scheduled backups, assisted initial migration and 24/7 infrastructure monitoring. FastVPS manages the infrastructure while the reseller manages customers and sites within the plan limits.

With a self-managed VPS, the customer manages the operating system, updates, security, applications and data. FastVPS infrastructure monitoring operates 24/7 and is included with every VPS. Monitoring inside the guest operating system or applications, proactive response, managed intervention and backup apply only when listed in the final configuration.

Choose the number of mailboxes for each available size: 1 GB, 5 GB, 10 GB, 15 GB, 30 GB, 50 GB or 80 GB. At least one mailbox is required. Mandatory off-server backup and managed support are shown in the breakdown before the order is submitted.

Depending on service type, the page shows hostname, public infrastructure IPs, reserved resources, SLA, backup policy, next renewal and grace period. Dynamic CPU, RAM, storage, bandwidth and CO₂e visuals refresh every 60 seconds when fresh telemetry is available. Live status and incidents are scoped exclusively to that service.

Only actions backed by an active, authorized provider connection can complete automatically. Otherwise they enter a controlled queue and their status appears in Action history. Reinstall is destructive to data and is submitted only after explicit confirmation.

Automatic renewal can be enabled on the subscription page only when a suitable active payment method exists. For an upgrade, enter a specific plan or requirement under Desired new plan / resources, for example 4 vCPU, 8 GB RAM, 160 GB SSD or Mail Business 10 GB. Upgrade and cancellation are recorded as controlled requests with an audit history. Cancellation never silently deletes a service and is governed by the current renewal and refund terms.

Enter a full domain or just the name. Search checks the selected extension and displays alternative available or registered choices from the active catalogue. Public search on fastvps.gr does not require sign-in, but an account is required to order and save details.

The WHOIS button opens public data made available by the authoritative registry through WHOIS or RDAP. For privacy reasons, many registries hide the holder, email, phone and address. Missing fields do not mean the domain is available.

Registration is used for an available domain. Transfer is used when you already own the domain at another registrar and usually requires a valid EPP/Auth code. The live check is repeated before the order is created, and the final step offers card payment or bank transfer.

Yes. The order form lets you select Billing details and Saved domain holder independently. You can use a billing profile as the holder or choose + New domain holder, assign a friendly name and save it for later. Saving a holder does not modify billing details.

New orders default to ns1.fastvps.gr and ns2.fastvps.gr. After activation, the domain appears under My domains and nameservers can be changed through the DNS action. Changes require propagation time, which depends on the registry, TTL and resolver caches.

From My domains you can request a renewal quote, change optional automatic renewal, update nameservers or request an Auth code when the registry permits it. Automatic renewal requires an active payment method and can be disabled later.

Premium names, special extensions, registry restrictions or incomplete holder details may require manual review. A search price is binding only while its quote remains valid and is checked again before payment. Registration does not proceed if the registrar rejects the data or the domain is no longer available.

The page summarizes the estimated monthly and daily CO₂e impact allocated to your active services. It shows live power for the Aladdin, Teras, Kronos and Moon physical nodes, the FastVPS platform share, your account allocation and a separate estimate for each service.

The calculation first totals actual physical-node power and removes the estimated load of unrelated workloads. Platform and customer allocation are weighted 70% by CPU and 30% by reserved storage. Shared hosting without dedicated CPU uses a technical assumption of 0.25 vCPU per active service. The account share is then allocated across its services using the same consistent method.

Maximum renewable contribution is 60%: up to 30% solar and up to 30% wind. The current estimate varies with solar radiation, cloud cover and wind in Kymi using a cached 48-hour forecast. A windless night can result in 0% renewables, while ideal conditions can reach up to 60%.

The indicator works in reverse to a consumption meter: a larger green arc means lower emissions compared with the same workload at 0% renewables. The numeric value remains the estimated CO₂e amount, while the fill represents the emissions avoided by the current renewable contribution.

No. Your browser communicates only with FastVPS. A server-side job fetches the forecast nightly, stores 48 hours locally and derives intermediate values from that cache. If the forecast becomes older than 48 hours, the calculation conservatively uses 0% renewables. The indicator is a technical allocation estimate, not a certified footprint or carbon-neutrality claim.

Choose the correct category and related service. Use a concise subject and include the occurrence time, exact error, affected hostname or mailbox, and what you already tried. Select high priority only for a genuinely urgent incident.

Open the ticket from history and reply in the same thread so the full audit trail is preserved. Supported attachments are added to that ticket. Priority, response and resolution targets, and current status are also shown there.

Chat is securely linked to your account. When an agent is available, you can start an immediate conversation. When offline, you can leave a message and receive the response by email. Use a ticket when an official audit trail is required.

Video support is scheduled through a ticket with your available times and a short description, and starts only after confirmation while you are present. For phone support, have your account email and ticket number, when available, ready for faster identification.

It shows fresh status and continuous uptime for the main FastVPS nodes, plus scoped status for services linked to your account. The page refreshes every 60 seconds and does not show a false green state when telemetry is missing.

Open the subscription from Service subscriptions. Its page shows scoped incidents from the last 7 days with start and resolution times. If no reliable monitoring mapping exists, this is stated explicitly instead of displaying an assumed UP state.

Backup is included only when explicitly listed in the configuration or subscription page. For self-managed services without managed backup, the customer remains responsible for updates, security and independent copies of their data. HA infrastructure is not a substitute for backup.

The applicable SLA is the one shown in the final configuration, subscription and contractual terms. It is not a guarantee that an interruption can never occur. Exclusions, measurement and any remedy are defined in the SLA policy.

For registration or transfer, the necessary holder details are sent to the registrar and authoritative registry. Saved billing and holder profiles are stored encrypted and scoped to the account. Only data permitted by the relevant registry may be publicly visible.

Terms depend on the service type, whether delivery started immediately, the renewal period and any irreversible action such as domain registration. Submitting a cancellation request does not automatically create a refund entitlement. Review the current terms before payment.

Before each payment, the relevant terms and required acknowledgements are shown. Terms of sale, checkout terms, AUP, privacy policy, SLA, DPA, renewals/refunds and domain-specific terms remain available from the portal footer and fastvps.gr.

On the Affiliates page, describe your website, channel and audience. An application requires a verified email. Commission, eligible services, attribution period and payouts are agreed in writing before a personal referral link is activated.